1&1 Exchang Hosting – again

not content with four days’ downtime in the last 10 days, 1&1 have let their exchange servers come crashing to the ground once again. Since 11am this morning inbound and outbound mail has been frozen. Needless to say the status pages remain reading that all systems are functional.

I stayed on the line for more than 30 mins this evening, with their support chappies. Mindless platitudes with no substance whatsoever. Basically ‘our back end guys are working hard but have no estimated time to fix’. 6 hours they’ve been working on it and they have not diagnosed the issue, nor worked out how to fix it.

i’ve asked them to escalate the call to Oliver Mauss (new CEO) who I know vaguely from my dealings with Vodafone. I suspect I will be moving to an alternate provider before the week is out.